Refund policy

REFUND & RETURN POLICY

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS

Because many of our products are limited-edition releases, custom-printed items, or fine art lithographs, we do not offer refunds or returns for change of mind. Please review item descriptions, size guides, and details carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon arrival. If an item is damaged in transit, defective, or if you received the wrong item, contact us as soon as possible with your order number and photo evidence of the issue.

If your claim is validated under Australian Consumer Law:

1. We will provide instructions on how to return the item (or send a replacement directly).
2. We will cover or reimburse reasonable return shipping costs for verified defective, damaged, or incorrectly sent items.
3. You will be offered your choice of a replacement (subject to stock availability) or a full refund to your original payment method.

RETURN PROCESS FOR ELIGIBLE CLAIMS

1. Contact us to initiate an inspection request. Items sent back to us without prior authorization will not be accepted.
2. Returned items must be in their original condition, unworn, unwashed, and packaged securely (preferably in original packaging for fine art prints).
3. Once your return is received and inspected, we will notify you of the approval status of your refund or replacement.
4. Approved refunds are automatically processed back to your original payment method. Please allow time for your bank or card provider to process the transaction.